Register Complaints Regarding 13500 BISP New Latest Payment 2025

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Register Complaints Regarding 13500 BISP: Many beneficiaries of the Benazir Income Support Program (BISP) have recently reported problems in receiving their Rs. 13,500 September 2025 installment under the Benazir Kafalat Program. This initiative was designed to support financially struggling women across Pakistan, yet some recipients are facing delays, partial disbursements, or verification issues.

Register Complaints Regarding 13500 BISP

In most cases, the problems arise from biometric mismatches, expired CNICs, bank account errors, or incomplete records. Registering your complaint quickly is essential because delays may affect future payments or even lead to disqualification from the program. To make the process easier, BISP has introduced multiple ways to submit complaints, both online and in person.

Common Reasons for Payment Issues

Before filing a complaint, it helps to understand why the installment may not have been received. The most frequent causes include:

  • Biometric verification failure

  • Expired or mismatched CNIC

  • Bank account or payment system issues

  • Record not updated after the latest household survey

  • Blocked account due to an increased PMT score

  • Unlinked or inactive mobile number

Knowing the cause makes it easier to choose the right complaint channel.

How to Submit a Complaint at the BISP Office

Visiting the nearest BISP Tehsil office is one of the most reliable ways to resolve payment issues. To register your complaint in person:

  1. Visit the nearest Tehsil office during working hours.

  2. Carry your original CNIC and any supporting documents.

  3. Verify your identity with thumbprint and CNIC check.

  4. Explain your issue clearly (payment not received, error code, biometric problem, etc.).

  5. Collect a complaint token or receipt for future tracking.

This method is especially useful for families who cannot resolve their problems through SMS services or mobile vans.

Online Complaint Registration for BISP 13,500

For those unable to visit an office, BISP offers a quick and easy online complaint system:

  1. Go to the official BISP complaint portal.

  2. Open the “Complaint” section.

  3. Enter your CNIC number.

  4. Select the type of complaint from the list.

  5. Upload supporting documents if required.

  6. Submit the form and save your complaint reference number.

This method is ideal for beneficiaries with internet access who want faster submission.

Contacting the BISP Helpline

If you are unsure about the issue, you can call the BISP helpline for real-time assistance:

  • Dial 0800-26477

  • Provide your CNIC number and describe the problem.

  • The staff will guide you. In some cases, you may be asked to visit the nearest office.

  • Make sure to note down any complaint reference number provided during the call.

Tracking the Status of Your Complaint

After submitting a complaint, follow-up is important. You can track the progress through:

  • The official complaint portal → Click “Track Complaint” → Enter your CNIC or complaint number → Check the current status (Pending, Under Review, Resolved).

Special Complaint Categories

1. Biometric Verification Failure

If your fingerprint does not match:

  • Visit the BISP Tehsil office.

  • Try verification on multiple biometric devices.

  • If unsuccessful, you will be referred to NADRA for biometric updates.

  • After updating at NADRA, return to BISP for payment release.

2. Unlinked Mobile Number

Without a registered mobile number, you will not receive payment alerts.

  • Visit the BISP office and request a mobile update form.

  • Provide your CNIC and an active SIM registered in your name.

  • Once verified, your mobile number will be linked.

3. PMT Score Complaints

If your PMT score exceeds 32, you may become ineligible. However, if you believe the score is wrong:

  • Visit the BISP registration center.

  • File a complaint with your family record.

  • Update household data if required.

  • Your score will be reassessed.

4. Blocked or Delayed Payments

If your CNIC shows as “Blocked” or “Under Verification” at 8171.bisp.gov.pk:

  • Visit the Tehsil office.

  • Submit a written complaint along with CNIC and family details.

  • Wait for an SMS confirmation once resolved.

Documents Required for Complaint Submission

Keep the following documents ready to avoid delays:

  • Original CNIC

  • CNIC photocopy

  • SIM registered in your name

  • Family Registration Certificate (FRC) for PMT updates

  • NSER slip (if available)

Final Words

As of September 2025, most BISP complaints are being resolved within 7 to 15 days. The authorities have assured beneficiaries that payments will be released on time for all eligible women who register complaints promptly.

Register Complaints Regarding 13500 BISP

To avoid permanent disqualification, ensure your CNIC, biometric details, and mobile number are always up to date. Timely complaint registration is the key to securing your financial support under the Benazir Kafalat Program.

Frequently Asked Questions (FAQs)

1. What should I do first if I don’t receive the Rs. 13,500 payment?
Visit the nearest BISP Tehsil office with your original CNIC and register a complaint. Collect the receipt for tracking.

2. How is biometric failure resolved?
If fingerprints fail repeatedly, BISP will direct you to NADRA for an update before re-verification.

3. How can I register a complaint online?
Go to the official BISP complaint portal, enter your CNIC, select your issue, and submit the form.

4. What if my mobile number is not linked?
You need to visit the BISP office with your CNIC and provide an active SIM registered in your name.

5. How can I track my complaint?
Use the BISP complaint portal, open “Track Complaint”, enter your CNIC or complaint number, and check the progress.

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